Upon receipt, the customer is obliged to unpack carefully without damaging the packaging and to check the products to confirm the absence of external, aesthetic defects, and in the event that they are present, he is entitled to reject the receipt of the item and return it to the distributor. The company is obliged to replace this item with a new one in a short time. In case of unconditional receipt of the item, it is considered that it was delivered in excellent condition without cosmetic defects.
- Product Returns
The reason for returning and replacing a product is:
A different product than the one listed in the original order has been delivered due to an error in the process, invoicing, shipping, or if the products were damaged during transportation, when it is done by the company’s workshops. In case of transport through an agency and as long as the products have been delivered in perfect condition to the agency of the customer’s choice, the respective transport agency is responsible.
In any case where it is proven that there is a material failure or manufacturing error for which the company or the manufacturer is responsible.
The cost of transporting products for return and repair or replacement is borne entirely by the customer.
The return of products is charged at the expense of the company only in cases in which other than those sold are delivered, by type or quantity, or the item has a manufacturing defect or a lack of quality that has previously been agreed in writing with the company.
Products must be returned in the condition received by the customer and at the time agreed. Any delay on the part of the customer in the return of the products automatically means the loss of the right to replace and accept the products as they are.
In all cases, the return of the product to be replaced should be done together with all the documents that accompanied the product and its complete packaging in perfect condition.
In the event of a return of the products depending on the case, the product will be repaired if this can be carried out or a total replacement only in the event that the product is not repaired, otherwise cancellation of the transaction if there is the agreement of the company, in which case, on the condition that they will have before the products have been received and checked by the company, in case of cancellation, the refund to the customer will be made in the same way as their payment was done by the company.
In particular, in the event of a charge via credit card, the company will be obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then carry out any act provided for on the basis of the contract it has drawn up with the customer without any further responsibility of the company. Following this information, the company bears no responsibility for the time and method of execution of the offsetting, which is regulated by the customer’s contract with the issuing Bank.
In the case of cash payment, if the customer had chosen the “pick up from the store” option, it will be done by returning his money to him from the store where he picked up the product. The return will be made no later than within fourteen (14) working days of both the product and the price.
In the event that the products are returned damaged or incomplete, the online store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without others to a total or partial offset of this claim against the customer.
- Cancellation of an order by the customer due to repentance
The customer’s cancellation of his order in the online store due to repentance is accepted only if the item has not yet been invoiced and sent for shipment by the company.
The cancellation is done by sending an electronic message (e-mail) to the company on behalf of the customer. The customer must state the exact details of his order. The cancellation does not occur unless a relevant confirmation is sent by the company via electronic mail to the customer.
In the event that the customer has paid the value of his approved order before the declaration of cancellation on his part and the company has already collected it, then the company owes according to the Joint Ministerial Decision Z1-891 (Government Gazette B΄ 2144/30.08. 2013) within a period of fourteen (14) calendar days to return the received value to the customer in the same way that he expedited its payment (by offsetting the amount to a bank account, by cash payment, etc.).
Otherwise, in the event that a payment order has been given by the customer but the money has not been collected by the company (such as in the case of a credit card charge order when the Bank has not yet paid the price to the company), then the company is obliged within of the deadline of fourteen (14) working days to speed up any necessary action and declaration to each competent body (Bank, etc.) for the notification of the cancellation of the order and the obligation to return any amount charged to the customer.
In this case, the company is considered to have legally fulfilled its obligations, and the cancellation of any charge will be based on the terms of the contract that connects the customer with this third party (Bank, etc.) and the company bears no responsibility regarding the time of return or offsetting of each relevant charge.
- Unjustified Consumer Withdrawal
The special right of the consumer for unjustified withdrawal Especially in the case that the user/customer is a natural person (ie not a legal person, even a non-profit) who purchases products remotely from the company’s online store exclusively for his private use and not in the context of his professional activity (hereinafter “the consumer”) is entitled to withdraw without reason from the remote purchase of a product within an exclusive period of fourteen (14) calendar days from the date of delivery of physical possession of the product to him or to his authorized representative, returning the product in its original condition with the packaging materials complete and in excellent condition (packaged).
For this reason, caution is indicated when unpacking. The consumer’s withdrawal is unjustified, without the consumer being obliged to cite reasons justifying the withdrawal, as well as without financial burden on the consumer, with the exception of his burden for the costs of returning the product and any reduction in the value of the product due to condition of the products upon return.
The declaration of withdrawal is made in writing or electronically and the company is obliged to send confirmation of receipt of the declaration of withdrawal as soon as it receives it.
Following the declaration of withdrawal, the company is obliged to return the price collected.
The return will be made no later than within fourteen (14) working days of both the product and the price. It is pointed out that the risk of loss, damage or destruction of the product remains with the consumer until the receipt of the product by the company.
The costs of delivery or assembly, which were charged at the time of delivery, or costs in favor of third-party transporters, lifting machines, cranes and in general any other costs beyond the value of the product are not refunded.
The customer is responsible for indemnifying the company if he made use other than that which is necessary to establish the nature, characteristics and operation of the goods in the period until the declaration of withdrawal, and the company is entitled to agree with the customer its compensation even with mutual netting.
EXCEPTION
CANNOT be withdrawn:
In the case of products that have been manufactured specifically for the consumer, with special specifications or requirements of the consumer or in general products personalized for the consumer.
In cases where the products have been used, as their use clearly goes beyond the scope of the usual examination of the product to determine its nature, characteristics and function, as would take place in a physical store, making the product second-hand.
In the event that the consumer has only made an online (on-line) or telephone reservation of a product, without payment obligation, in order to purchase it from a physical store of the company, as this transaction does not constitute a distance sale, to which only it is specifically applied the consumer’s right of unexcused withdrawal.
It is understood that in all the above cases, as in any case, the consumer fully retains his general right to withdraw from the sales contract and return the product due to legal or factual defects or a lack of agreed properties that he discovers after receiving it and its use, in accordance with the general provisions of articles 540 et seq. of the Civil Code, article 5 of Law 2251/1994 and the other provisions for the protection of the consumer and the buyer in general.
